Satisfaction
Survey

	Excellent	Good	Average	Poor	Not used
Call Center
Call Convenience
Friendly service
Clarity of information received
Parking
Outdoor parking system
Parking convenience
Valet parking system
Reception Desks
Staff friendliness and presentation
Service agility
Service agility
Entrance/Exit
Elevator service
Elevator wait times
Speed of access to floors
Entrance/Exit signage
Safety
Staff friendliness and attitude
How you perceived the security system
Facilities (common areas)
Comfort and appearance of areas
Cleanliness of areas
Leisure areas
Clinics
Ease of scheduling appointments
Secretary friendliness and presentation
Satisfaction with medical services
SERVICES
Clinical laboratory services
Ultrasound/echocardiography services
Lithotripsy Services
Outpatient surgery / CDT department service

Why did you choose Centro Clínico da PUC?

Press/Media	Advertising/Brochure	Reference from Hospital da PUC
Phonebook	Health insurance	Recommendation from friend / family member
Location	Doctor	Other

How would you evaluate the service you received?

Excellent

Good

Average

Poor

How are you paying for services?

Personal health insurance

Company health insurance

Self

Other

Which region do you live in?

Porto Alegre

Greater Porto Alegre

Rio Grande do Sul Midland

Other state

Would you recommend Centro Clínico da PUC to a friend in need of medical care?

Certainly

Probably

Perhaps

Would not recommend

Comments, complaints or suggestions

PERSONAL DATA

Gender: Male Female

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